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PURCHASES
We do not charge for any item until it is ready to ship. Back ordered items are not charged until they are despatched.  All prices are shown in GBP (Pounds Sterling).   All goods are sold subject to availability.  Both price and availability information is subject to change without notice, hence any subsequent purchases of the same product cannot be guaranteed at the same price.

PRICING
Item pricing for parts NOT listed as IN STOCK is approximate and will be confirmed at the time of placing order.

PAYMENT
We accept Cheque, Postal Order, Visa, Mastercard and Switch/Maestro.
No personal information is transmitted across the Internet. All credit card processing takes place on the phone.

DELIVERIES/POSTAGE
Orders will normally be despatched within 1 working day.  Where despatch is likely to be delayed more than 3 working days or the item is not in stock, we will inform you when you place the order or by e-mail with the option to cancel your order. Orders should be received within 2 to 5 working days (International customers should allow 21 days).

Due to the weight of certain products the cost of delivery is not included in the product description. This is calculated when you place your order. We reserve the right to amend delivery charges only when required by the carriers but you will be informed of any change prior to payment being processed at which point you may cancel your order at no cost to yourself.

V.A.T
V.A.T. is not applicable at present but is subject to change at any time in the future.

GUARANTEE
We guarantee your satisfaction.
You may for any reason cancel your order, at any time before the goods are despatched, or within 7 working days from receiving the goods. This does not affect your statutory rights as a consumer. Items will be refunded in full, providing they are returned in good condition, with their original packaging and proof of purchase within the 7 day period. Any postage/shipping costs incurred by you in returning the product to us, is non-refundable.
Any item received in an unsatisfactory condition will be replaced free of charge including postage or your money refunded in full.
Items from the FBO range of products come with a manufacturers warranty.

COMPLAINTS
Complaints will be responded to quickly and certainly within 5 working days. All notices of order cancellation, return of goods, or complaints, should be made in the first instance via e-mail to: Neil and Jo or by telephoning 01530 450533

EXPORT
We will export to any county within the European Union and any other country NOT covered by another FBO dealer.

PRIVACY POLICY
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

The type of information we will collect about you includes your name, address, phone number, email address (which we do not pass on to any third party persons).  Your credit/debit card details are not stored by any means once the transaction is completed).