We do not charge for any item until it is ready to ship. Back
ordered items are not charged until they are despatched. All prices
are shown in GBP (Pounds Sterling). All goods are sold subject to
availability. Both price and availability information is subject to change
without notice, hence any subsequent purchases of the same product cannot be
guaranteed at the same price.
Item pricing for parts NOT listed as IN STOCK is approximate
and will be confirmed at the time of placing order.
We accept Cheque, Postal Order, Visa, Mastercard and Switch/Maestro.
No personal information is transmitted across the Internet. All credit card
processing takes place on the phone.
Orders will normally be despatched within 1 working day. Where
despatch is likely to be delayed more than 3 working days or the item is not in
stock, we will inform you when you place the order or by e-mail with the option
to cancel your order. Orders should be received within 2 to 5 working days
(International customers should allow 21 days).
Due to the weight of certain products the
cost of delivery is not included in the product description. This is calculated
when you place your order. We reserve the right to amend delivery charges only
when required by the carriers but you will be informed of any change prior to
payment being processed at which point you may cancel your order at no cost to
V.A.T. is not applicable at present but is subject to change at any time in the
We guarantee your satisfaction.
You may for any reason cancel your order, at any time before the goods are
despatched, or within 7 working days from receiving the goods. This does not
affect your statutory rights as a consumer. Items will be refunded in full,
providing they are returned in good condition, with their original packaging and
proof of purchase within the 7 day period. Any postage/shipping costs incurred
by you in returning the product to us, is non-refundable.
Any item received in an unsatisfactory condition will be replaced free of charge
including postage or your money refunded in full.
Items from the FBO range of products come with a manufacturers warranty.
Complaints will be responded to quickly and certainly within 5 working days.
All notices of order cancellation, return of goods, or complaints, should be
made in the first instance via e-mail to: Neil and Jo
or by telephoning 01530 450533
We will export to any county within the European Union and any other country
NOT covered by another FBO dealer.
We are committed to protecting your privacy. We will only use the
information that we collect about you lawfully (in accordance with the Data
Protection Act 1998).
The type of information we will collect
about you includes your name, address, phone number, email address (which we do
not pass on to any third party persons). Your credit/debit card details
are not stored by any means once the transaction is completed).